Returns & Exchanges

At Buff City Soap, we want you to love your handmade plant-based products, which is why we offer a 30-day satisfaction guarantee. If you are not completely delighted with your scent or suds, we are happy to assist with a return or exchange.

1

Initiate Your Request

Contact our Smell Good Squad via our online portal or visit your local Soap Makery with your order number and proof of purchase.

2

Prepare Your Package

Ensure the items are in their original condition and securely pack them to prevent damage during transit back to our facility.

3

Ship It Back

Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing